OUR STORE
VISIT OUR NAIROBI STORE
Kimathi Street, Old Mutual Building
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you deliver across Kenya?
Yes. Dixons Tech Hub delivers products across Kenya through trusted courier and delivery partners. Delivery timelines may vary depending on your location and the product ordered.
How long does delivery take?
Delivery timelines depend on your location:
- Nairobi: Usually same day or next day
- Major towns: 1–3 business days
- Remote areas: 2–5 business days
Our team will confirm delivery timelines once your order is processed.
How much does delivery cost?
Delivery charges vary based on:
- Your location
- Product size and weight
- Courier rates
Shipping costs are communicated before order confirmation.
Can I track my order?
Yes. Once your order is dispatched, our team can provide delivery updates and courier details where applicable.
What happens if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, contact us as soon as possible. We will review the issue and help arrange a replacement, exchange, or suitable resolution according to our return policy.
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INFORMATION ABOUT US
