Refund & Returns Policy

Last Updated: June 2026

At Dixons Tech Hub, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

  • Item is returned within 7 days of delivery or collection
  • Product is unused and in original condition
  • Product is returned with original packaging, accessories, manuals, and proof of purchase
  • Item is not damaged due to misuse, negligence, or unauthorized modification

Products that do not meet these conditions may not qualify for return or refund.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless defective or supplied incorrectly:

  • Software and digital products
  • Opened or used consumables (ink, toner, batteries, etc.)
  • Special order or customized products
  • Clearance or sale items (unless defective)
  • Products damaged after delivery through misuse or improper handling

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us within 48 hours of receiving your order.

We may request:

  • Order details
  • Photos or videos of the product
  • Packaging condition evidence

After verification, we may arrange:

  • Replacement
  • Exchange
  • Repair
  • Refund where applicable

4. Warranty Claims

Certain products sold by Dixons Tech Hub are covered by manufacturer warranties.

Warranty coverage varies depending on:

  • Product type
  • Manufacturer terms
  • Brand policies

Warranty claims may require inspection or manufacturer assessment before approval.

Physical damage, liquid damage, power surges, accidental damage, or unauthorized repairs may void warranty coverage.

5. Refund Process

Approved refunds will be processed through the original payment method where possible.

Refund timelines may vary depending on:

  • Payment provider
  • Bank processing times
  • Verification procedures

Please allow 5–14 business days for approved refunds to reflect.

Shipping or delivery charges may not be refundable unless the return is due to our error or a defective product.

6. Exchanges

Eligible products may be exchanged for:

  • The same product
  • A similar product of equal value
  • Another item subject to price difference settlement

Exchanges are subject to stock availability.

7. Return Shipping

Unless the return is due to:

  • Incorrect shipment
  • Verified defect
  • Damage during delivery

customers may be responsible for return shipping or transportation costs.

We recommend secure packaging when returning products to prevent damage in transit.

8. Inspection and Approval

All returned products are subject to inspection before approval of:

  • Refund
  • Exchange
  • Repair
  • Warranty service

Dixons Tech Hub reserves the right to decline returns that do not comply with this policy.

9. How to Request a Return

To initiate a return or refund request, contact us with:

  • Order number
  • Product details
  • Reason for return
  • Supporting photos where necessary

10. Policy Updates

 

We may update this Refund and Returns Policy from time to time. Updated versions will be posted on this page with a revised effective date.